Welcome to the May 2024 edition of the “Noreja News Roundup,” your monthly digest of the most important updates in the Business Process Management (BPM) space. This month, our focus leans heavily towards process mining, reflecting the significant strides and innovations occurring in this area. We delve into the latest Gartner Process Mining Magic Quadrant, explore SingPost’s ambitious digital transformation journey, and much more. Our goal is to provide you with clear, actionable insights to help you stay ahead in the ever-evolving world of BPM.
This year’s Gartner Process Mining Magic Quadrant offers a comprehensive overview of the top vendors shaping the BPM landscape. Gartner’s analysis underscores the evolving dynamics within the industry, highlighting both established leaders and promising new entrants.
Leaders in the Quadrant:
Niche Vendors and Trends:
Future Directions:
In a rapidly digitizing world, SingPost stands out as a prime example of effective digital transformation. Their journey, detailed in a recent Computer Weekly article, highlights the critical role of BPM in modernizing operations and enhancing service delivery.
SingPost has embarked on a comprehensive digital overhaul aimed at improving customer experience and operational efficiency. This includes the implementation of cutting-edge technologies and the reengineering of core business processes.
A cornerstone of SingPost’s strategy is the extensive use of process automation. By automating routine tasks, SingPost has been able to reduce errors, speed up service delivery, and free up human resources for more strategic activities. Technologies such as automated sorting systems and intelligent tracking solutions have played pivotal roles.
However, balancing technological upgrades with organizational change has been a significant challenge. SingPost has addressed this through robust change management practices, including comprehensive training programs to help employees adapt to new technologies and workflows. This dual focus on people and technology ensures a smoother transition and better adoption rates.
The transformation has yielded impressive results. SingPost has reported an increase of over S$40m for its fiscal year ending in March 2024 as a result of these initiative. These outcomes underscore the importance of automation in our modern, ever more digitalizing world.
The integration of AI into BPM is revolutionizing how organizations manage their processes. A recent systematic literature review published by Weinyzierl et al., titled “Machine learning in business process management: A systematic literature review”, provides a comprehensive analysis of this trend.
The review covers a wide range of applications for AI and machine learning in BPM, highlighting how these technologies can optimize processes, improve decision-making, and drive innovation. The paper systematically categorizes the existing research and provides insights into successful implementations and ongoing challenges.
The trend towards AI in BPM underscores its role as a critical driver of innovation. However, the paper also points out that not all AI applications are beneficial; some lack practical utility. Organizations must discern which AI tools are genuinely valuable and which are not, to avoid wasted investments and effort – and papers like this one help you identify exactly which approaches these are.
In an effort to shift the paradigm in decision-making approaches, we at Noreja have developed a new perspective, detailed in our Process-Oriented Decision Making Manifesto. This manifesto advocates for a process-centric approach as opposed to the traditional data-driven decision-making.
We believe in the power of process-oriented decision making, and argue that focusing on the process-oriented data that describes how KPIs are influenced, rather than the final outcome KPI data, can lead to more sustainable and effective business outcomes.
We won’t spoil too much – if this topic piques your interest, click through to the summary article here. We think it’s time for a change, and we think you should join us on that change.
As we look towards the future, consider how these emerging trends and approaches can be integrated into your own organization. What steps can you take to ensure your processes are not only efficient but also adaptable to future changes? How can a process-oriented approach enhance your decision-making capabilities? Reflect on these questions and share your thoughts and experiences with us.